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I guess that it depends on your customers what support you provide. I emailed 2 different companies that sell medical software to doctors for their mobile devices (palm, iphone, crackberries, etc) and within two hours both companies got back to me with a good and useful answer. On a Sunday. I don't have an account with them, I was just making an inquiry. Pretty cool.
Now that I am thinking about it, if I was a company making software for mobile devices I would have my customer service / help lines all working with mobile devices so that I could schedule people to be on call on the weekends. It makes sense.Posted by jim at June 7, 2009 12:48 PM