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I've got less and less patience for companies that don't have a good website. I'm understanding if you're a small business if you don't have much - a single page with some contact info is a good start. It doesn't matter to me how much content you have, as long as it works. Quality over quantity.
Thankfully their site has a feedback form that I could find (unlike some places) and the form actually worked. It's sad, but I was surprised that it did. I sent them snarky feedback and outlined all the steps that I went though to try to get the information I was looking for our their site before giving up. Even if your site isn't going to have 5 9's of uptime, or have automated testing or anything else, do at least a manual smoke test in some browsers in some OS's. Anything less is just unprofessional.Posted by jim at January 18, 2009 09:41 PM