This post has been moved to blogspot. No further posts will be made to this location.
While getting ready for the closing day of our new house, I've been dealing with bankers and a lawyer. Mixed reviews for both.
This rant is directed at scotiabank. Don't get me wrong, the staff that I have dealt with have always been nice and helpful within the rules of the bank. The rules / policies are what I have a problem with. And this may be a issue with all of the major banks, I don't know.
The issue: if I open a savings plan at one branch, I should be able to handle any services with that account at any other branch. I shouldn't have to drive 45 minutes each way because I had set up the account at a convenient place for where I lived 5 years ago. I want to be able to go to a place that convenient for me now.
It's not like it's a paper record or anything. If you can see it on the computer screen in front of you, and I can do other services at that bank, I should be able to do all my services transparently.
So, for something that took me about 5 minutes to do at PC financial, it took me about 3 hours to do at scotia. And only because I was being a PITA customer saying things like "I'm sorry, that's not possible", "That doesn't make sense", "Why do I have to come back? Can't we do this now. It's just one form!" (it wasn't for scotia)... you get the idea.
Scotia: please modernize your processes and policies, not just your tools.Posted by jim at September 25, 2007 06:59 PM